What to bring

When you drop in to the CAB to discuss your issues it can save a great deal of time if you can bring any and all relevant documents with you so that we can start working right away with as much information as possible.

Here is a handy guide as to what to bring into the CAB office:

Debt/Money Problems

  • Details and proof of income
  • Wage slips/benefits/tax credit details
  • A copy of recent bank statements from the last month
  • Details of your household spending and bills (food, utilities etc.)
  • Details of all those who you owe money to (creditors)
  • A copy of all your original agreements
  • A copy of any relevant court papers
  • A copy of any correspondence you have

Housing Problems

  • Tenancy agreements/letters from your landlord (for those renting accommodation)
  • Mortgage details (if applicable)
  • Title deeds (if a homeowner)
  • Details and proof of income
  • Wage slips/benefits/tax credit details

Employment Problems

  • Employment contract
  • Details of any disciplinary/grievance/dismissal issues
  • Any recent letters from your employer
  • A copy of your staff handbook
  • Copy of employment tribunal applications (if applicable)
  • Details and proof of income
  • Wage slips/benefits/tax credit details

Consumer Rights Problems

  • Full details of the goods or services with which you have an issue
  • Copy of any contracts or credit agreements
  • Any recent letters in relation to the problem
  • Proof of purchase
  • Details and proof of income
  • Wage slips/benefits/tax credit details

Benefits Problems

  • National Insurance number
  • All letters from Government departments (e.g. Department of Work and Pensions (DWP), JobCentre Plus, Pension Service, Highland Council etc.)
  • Decision letters that you are unhappy with or wish to challenge
  • Details and proof of income
  • Wage slips and current benefits/tax credit details
  • Tenancy agreement/mortgage details
If you wish to check the benefits you are entitled to with our Benefit Check form you will also need the following details:
  • Dates of birth (for yourself and family)
  • Employment details (status, hours worked)
  • Details and proof of income for last tax year (from April 6 to April 5 of this year – often found on P60 form)
  • Details and proof of income for this year so far (from payslips)
  • Current benefits/tax credit details and proof
  • Child care cost details (details of carer, how much they are paid)
  • Investment income details (bank statements showing current investment or interest payments)
  • Rental agreement or current mortgage repayment
  • Council tax bill

Family and Personal issues

  • Any paperwork/letters related to the issue
  • Copy of any original legal agreements or court documents
  • Details and proof of income
  • Wage slips and current benefits/tax credit details
  • Copy of divorce papers

Immigration and Asylum issues

  • All letters from the Home Office
  • Passport (if applicable) and details of any visa or residency permits
  • Details and proof of income
  • Wage slips and current benefits/tax credit details