Programme

Here is the full programme for 2015’s event:


9.00 am

Coffee and registration

10.00 am

Opening remarks and welcome by Alan Price, Chairman Ross & Cromarty CAB


Session 1 – 10.30am-11.30am

Financial Ombudsman – get the lowdown in the Highlands

The financial ombudsman helps sort out many types of disputes. You’ll learn how it can assist people when they feel unfairly treated by a financial business. It could be a debt problem; about a pay day loan, a credit broker, an insurer or a bank. You might be surprised by the range of businesses it covers and what it can do to help.

CPAG

A talk on Universal Credit.

Social Policy – Behind the Scenes: a Policy Officer perspective

Introduced by Matthew Banks, CAS Community Action Team, the workshop will be led by Fraser Sutherland, CAS Policy Officer.  Fraser will give a behind the scenes view of what happens when your evidence arrives at CAS and how it is used to influence and change policy.  Fraser will talk about his work on Payday Loans, Funeral Costs and Parking on Private Land.  There will be an opportunity to help consider solutions to new areas of policy work and for a Q&A.


11.30am

Refreshment break – Lounge


Session 2 – 11.50am-12.50pm

Equality and Diversity

Guidelines on the principles of equality and diversity.

Pension Guidance Guarantee

Pension wise – the role of a generalist adviser.

Kinship Care

Exploring the issues faced by people looking after children that aren’t their own.


1pm

Lunch


Session 3 – 2.30pm-3.30pm

CPAG

A talk on Universal Credit.

Employment

The basic concepts of employment law.

Consumer Rights

The latest trends and local issues delivered by trading standards.


Session 4 – 3.50pm-5pm

Question Time: Working together to tackle poverty

Debate with the panel on how we can work together to tackle poverty

Panel:-

Chairman Jimmy Gray, Convenor the Highland Council

Margaret Lynch, CEO Citizens Advice Scotland

Susan Johnston, Universal Support Development Manager at DWP

Elaine Young, Solicitor and Head of Service Civil Legal Assistance Office

Dr Paul Monaghan, General Manager Highland Homeless Trust


5.00 pm

Comfort Break

5.15 pm

Closing Remarks


6.30pm

Pre Dinner Drinks  –  Lounge

7.00pm

Gathering Dinner   –  Dining Room