Benefits and welfare make up around 40% of our workload at the CAB, with many people in the local area relying on us for support.  Benefits are important to many different people of all ages and all walks of life but we know that the system of claiming them can be very complex.  We are here to help you understand the benefits you are entitled to, how to claim these benefits and how to challenge any decisions or sanctions regarding your benefit claims.

We can help with:
  • Knowing your benefit entitlements

The benefits system has been designed so that it can cope with the wide range of different circumstances that people find themselves in, but because of this it can be very daunting in figuring out which benefits you are entitled to.

If you are unsure about which benefits you could claim, get in touch with us at the CAB and we will be happy to talk through your circumstances.

You can get started on claiming your benefits today by completing our Benefit Check Form.  This allows us to collect information from you about your living situation and then we can make an estimate of what benefits you could get.  Click the link below to find out more:

Benefit Check Form

  • Applying for benefits

The process of applying for benefits can seem very complicated, with many different organisations involved and different ways of applying – but we are here to help you make your application as simple as possible.

Some applications can take a long time to be completed but others can be set up in a matter of days.  Get in touch with us at the CAB and we can get started right away.

  • Challenging or appealing decisions you don’t think are right

If you have recently applied for benefits and been refused, or your benefits have been sanctioned for some reason, then you can contact us at the CAB for advice and support in challenging the decision.

Specialist Advice

Our Midwifery Income Maximisation Project can help pregnant women from across the Highlands in making the most of their money, including claiming the benefits they are entitled to.

Our Mind-Full project also provides help and support to those of all ages in claiming the benefits that they should be getting, a service that is particularly useful to those with mental and cognitive disabilities that make the application process more complicated.

Our Team

Stephen Johnson – Welfare Rights Team Leader

Jenna McCluskey – Welfare Rights Officer

Get in touch

For general benefit enquiries visit one of our bureaux, give us a call or get in touch with us online to find out more about how the Ross and Cromarty CAB can help you:

Alness BureauDingwall BureauTain Bureau Make an enquiry online

If you are having problems with your benefits you can call our Welfare Rights team directly by calling 01349 884075 or e-mailing

What to bring to the CAB

Here are some documents and information that it would be useful for you to have when making an enquiry with us:

  • National Insurance number
  • All letters from Government departments (e.g. Department of Work and Pensions (DWP), JobCentre Plus, Pension Service, Highland Council etc.)
  • Decision letters that you are unhappy with or wish to challenge
  • Details and proof of income
  • Wage slips and current benefits/tax credit details
  • Tenancy agreement/mortgage details
If you wish to check the benefits you are entitled to with our Benefit Check form you will also need the following details:
  • Dates of birth (for yourself and family)
  • Employment details (status, hours worked)
  • Details and proof of income for last tax year (from April 6 to April 5 of this year – often found on P60 form)
  • Details and proof of income for this year so far (from payslips)
  • Current benefits/tax credit details and proof
  • Child care cost details (details of carer, how much they are paid)
  • Investment income details (bank statements showing current investment or interest payments)
  • Rental agreement or current mortgage repayment
  • Council tax bill

Useful Links, Leaflets and Factsheets