Advice

Here at the Ross and Cromarty Citizens’ Advice Bureau we provide advice on a very wide range of issues that affect the day to day lives of people in our community.

Our key principles are that our advice is free, impartial, independent and confidential – absolutely anyone is welcome to seek our help regardless of the issue.  If you have any concerns at all, we would like to help you with them.

Here are just some of the areas in which we help our clients, which you can find out more about by clicking through:

Benefits

Consumer Rights

Employment

Family and Personal issues

Health

Housing

Money advice

While many of our clients come to us about these common issues we also help clients with general problems that don’t appear elsewhere on the site.  The scope of our work here at the Ross and Cromarty CAB is entirely decided by our clients and their needs.  We are committed to giving help to anyone who asks, regardless of the issue or the people involved. Feel free to get in touch with us if you are in any need of help whatsoever.

If you are thinking of contacting the CAB for advice please read through the following points as this will help us to help you when you do.

  1. Have you considered what the problem is?  The clearer you can be about the situation the easier it will be for us to help and the more specific we can be about the information we can give you.  Though it’s not always practical, writing down specific questions you want answered may help ensure you don’t forget to check something.
  2. Do you have paperwork in relation to the problem?  Always try to bring along as much paperwork, i.e. letters, contracts, emails, as you can.  You can check out our what to bring guide for more specific details.
  3. For some enquiries we may need to take some personal information from you.  Where possible it is always handy to make sure you know your full home address, a contact number if you have one and you’re National Insurance Number, particularly if your query relates to benefits.
  4. If you are going to be contacting us by phone make sure you have a pen and some paper to hand to jot things down and make notes for yourself.
  5. Don’t leave it to the last minute!  If your problem has a time limit or is time sensitive contact the CAB for help as soon as you can, not all things can be sorted straight away and its better too soon than too late.

You can make an enquiry here online, book an appointment with us or drop-in or call our Alness or Dingwall offices – we’d be delighted to help you.

Alness BureauDingwall BureauTain Bureau Make an enquiry online