Legal, Privacy and Cookies

Ross and Cromarty Citizens Advice Bureau (Ross and Cromarty CAB) is a Registered Scottish Charity, SC014736, and a Registered Company, SC176909.


Please visit our Accessibility page for further information on our efforts to make our website as user-friendly as possible.

Data Protection

We may collect and store sensitive personal data about you if you make an enquiry or apply to become an adviser. We are required by law to obtain your consent to such data being recorded.  It is our policy to store data relating to recruitment procedures for up to 3 months after the date on which it is submitted.  Any information of this nature will be treated confidentially.

Sensitive personal data is defined as information relating to any of the following: racial or ethnic origin, political opinions, religious beliefs, trade union membership, health, sexuality or sex life, offences and/or convictions.

For the purposes of the Act the Data Controller is Ross & Cromarty CAB.

Privacy Policy

We collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect citizens in Scotland.

We only ask for the information we need, let you decide what you’re comfortable telling us, and explain why we need it. We also treat it as confidential.

When we record and use your personal information we: • only access it when we have a good reason • only share what is necessary and relevant • don’t sell it to anyone

We handle and store your personal information in line with the law.

Who’s responsible for keeping your personal information safe? Citizens Advice Scotland and the bureau are both responsible for keeping your personal information safe and making sure we comply with data protection law. This means we are ‘joint data controllers’ for your personal information.

What do you do with my information? Each local Citizens Advice Bureau is an independent charity and along with Citizens Advice Scotland (CAS), is a member of the Scottish Association of Citizens Advice Bureaux (SACAB). This means we use your information for monitoring purposes, our research and campaigning work and to keep improving our service for citizens in Scotland.

First and foremost, your information will be used to provide you with advice. This also includes us sharing anonymised statistical data that we can use for research purposes to show the value and impact of our service to funders and others who are interested in our work, such as external auditors who want to make sure we are giving you high quality advice. We may also use it to refer you to any specialist services out with SACAB. A record of your case will be kept on our secure electronic case management system.

If we need to record any sensitive information, we will get your consent to do so. You can withdraw your consent at any time by contacting the bureau manager

For more information on what information we ask for, how we use it and how we store it, please contact the bureau manager,

Mary MacDonald, Ross & Cromarty CAB, GDPR Request, Suie House, Market Square, Alness IV17 0UD

or e-mail


Our website uses cookies to store some basic information about you and how you use our website on your computer to make sure that we can provide a user-friendly experience to you each time you visit our site.  None of these store personal information about your contact with the CAB.

Here are the cookies that our website will save to your computer:


Only used if accessibility options are used at top of page

contrast_check – Saves your contrast preference whilst using the site – Expires when you close the site

font_size_cookie – Saves your font size preference whilst using the site – Expires when you close the site

googtrans – Saves your language preference whilst using the site – Expires when you close the site

Google Analytics

_ga – A cookie to track users returning to the site – Expires in 6 months

_gat – A cookie to track current user session – Expires in 30 minutes

Google Maps

NID, OGPC, PREF – Cookies designed to save your Google Maps preferences – Expires in 1 week, 1 month and 1 year respectively


catAccCookies – A cookie to remember your acceptance of our cookie policy – Expires in 1 month

nf_wp_session – A cookie to help enable the use of forms on our website – Expires in 12 hours

wordpress_test_cookie – Testing use of other cookies on website – Expires when you close the site


Only used if making a donation or booking for Highland Gathering

woocommerce_cart_hash – Saves items in your basket – Expires when you close the site

woocommerce_items_in_cart – Saves the number of items in your cart – Expires when you close the site

woocommerce_recently_viewed – Saves recently viewed items – Expires when you close the site


You can change the settings of your internet browser to block some or all cookies on websites if you so wish.  Details can be found about this below:

Internet Explorer

Google Chrome

Mozilla Firefox

Safari (Yosemite)

Safari (iOS)


Windows Phone

Website Disclaimer

The Ross and Cromarty CAB makes every attempt to ensure that information on this website is accurate at the time of publication but does not accept any responsibility for any loss, damage or inconvenience arising from incorrect information or from the use of this website.  We do not guarantee that our web services will be uninterrupted or error-free.

Ross and Cromarty CAB assumes no responsibility for the content or availability of linked websites and links should not be considered endorsements of the of the linked websites or any of its’ operators.