This is a relatively new project working within the office of Ross & Cromarty Citizen Advice Bureau in Alness; IASS is part of the Scottish Citizens Advice Bureau Services and is funded by local NHS Boards in this case it is NHS Highland.

As with all the CAB Services it is a professional, trusted source of help. Our service is free, confidential, independent and impartial.

The NHS in Scotland tries to give the best care and treatment however to help improve the service they value comments good and bad so if you are not happy about anything let them know. At IASS we can help you or someone else on your behalf if you wish to comment or complain about the treatment you’ve received in hospital, from your GP dentist, nurse or from any other part of the NHS, and you are not sure what to do next.

If ill-health or disability is having an impact on other areas of your life we can offer advice or help.

Feedback, Comments or Complaints?

We can assist you to raise concerns informally to try and resolve issues with the people providing your care.
Use the NHS complaints procedure should you choose to complain and support you in your dealings with the NHS.
Feedback any comments you may have to the NHS.

Information or Advice

We can help you with information on your rights to NHS services.
Provide information on how to deal with changes in personal circumstances due to illness or disability e.g. benefits entitlement and provide advice on a wide range of day to day issues such as debt, housing or employment.

How we can help you

We provide different levels of support to meet your needs.
Assist in finding the information you need.
Advise what options are available to you.
Support you with whatever you decide to do, and if necessary arrange for a specialist worker to give you more detailed assistance.
We can arrange for additional support if you have special needs.

Our IASS worker is Yvonne Hutchison. You can email her by clicking the button on the top right, or you can call her on 01349 885937